Confidential - One of the largest Business Process Outsourcing firms in Africa
With growing demand for contact center services from large global multinationals, a BPO firm needed to find an offshore location with labor arbitrage and qualified talent
L&A designed a scoping visit to:
The Management team was able to make an informed decision for establishing a center in Ethiopia and define a execution plan accordingly
More insights: click here
Reference: Contact Center Landscape in Ethiopia (As of August 2021)
Note: Company logos below are representative samples only
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