Client

Confidential - One of the largest Business Process Outsourcing firms in Africa

Problem

With growing demand for contact center services from large global multinationals, a BPO firm needed to find an offshore location with labor arbitrage and qualified talent

Solution

L&A designed a scoping visit to:

1. Evaluate

   1. Talent (Quality, Volume, Cost)

   2. Real Estate (Location, Cost)

   3. Connectivity (Speed, Redundancy, Cost, Network)

2. Assess Establishment Effort/Risks:

   1. Business Registration

   2. Local Partnerships (Recruiting, Advertising, Operations/Infra)

3. Explore partnership with University campuses    

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Results

The Management team was able to make an informed decision for establishing a center in Ethiopia and define a execution plan accordingly 

Reference: Contact Center Landscape in Ethiopia (As of August 2021)

Note: Company logos below are representative samples only